Legal Information

Master Services Agreement

The Customer Master Services Agreement (“MSA”) is the overarching agreement governing all services provided by Tacton. The MSA applies to all customers regardless of region and is supplemented by the service-specific schedules listed below.

MSA SCHEDULES: The schedules below form part of, and are incorporated into, the Master Services Agreement. It does not operate as a standalone agreement.

Project Services Schedule

Governs the provisions of project and professional services by Tacton to the Customer.

Outcome-Based Service Schedule

Governs the provisions of subscription-based advisory and optimization services by Tacton to the Customer.

DOCUMENTION: "Documentation” as defined in the MSA includes the following documents. The documents below describe product capabilities, service scope and support terms and are incorporated into the MSA by reference.

Tacton CPQ SaaS Product Description

Overview of the product’s current capabilities and definitions of how usage is measured.

Outcome-Based Services Description

Describes the service catalog, service credits, delivery model, and scope of Tacton's Outcome-Based Services offering for new MSA customers.

Support Handbook

Describes Tacton’s customer support processes, response times, and how to raise and escalate support requests.

CONNECT-TO-ANYTHING: The following terms apply only to customers who have purchases Tacton’s Connect-to-Anything integration product. They form part of the MSA but are not relevant to customers who have no subscribed to that offering.

Connect-to-Anything Terms

The terms and conditions governing integrations with your technology stack.

STANDALONE AGREEMENTS: The agreements below operate independently of the MSA and apply only to customer who entered into an earlier Tacton agreement. Please refer to the applicable document below if your agreement predates teh current MSA.

Outcome-Based Services Agreement

Standalone terms for Outcome-Based Service provisions, exclusions, and fee. Applies to customers who have not yet transitioned to the current MSA.

Outcome-Based Services Description

Describes the service catalog, service credits, delivery model, and scope of Tacton’s Outcome-Based Services offering for legacy customers.

Data Processing Agreement

The agreement setting out the rights and obligations of each party concerning the protection of personal data.

Privacy Notice

Details on how your data is collected and processed.

Cookie Policy

Information on how we use cookies to improve your experience and functionality on our platform.

AI Trust & Security Overview

We believe trust is built on clarity. This document sets out exactly how Tacton uses AI, how we protect customer data in that context, and the governance structures that keep us accountable.